Frequently asked questions
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How do I book a care professional?+
Tap "Book", choose the service, tell us who the care is for, pick the dates, shift and address, then choose from the verified professionals who are free at that time. You will see the full price before you pay anything.
Which areas do you serve?+
We currently serve Kathmandu, Lalitpur and Bhaktapur. More districts are coming — request a call and we will tell you as soon as we reach yours.
Can I book for my parents if I live abroad?+
Yes. Add them as a patient under your account, enter their home address, and you can follow every visit from the app wherever you are.
Can I suggest my own price?+
Yes. You can offer a fare instead of the listed price. The professional can accept it or reply with a counter-offer, and nothing is payable until you both agree.
How do I change or cancel a booking?+
Open the booking and tap "Request a schedule change" or "Cancel". Any refund follows the cancellation tiers shown when you booked — the earlier you cancel, the more you get back.
How much do I pay up front?+
Only an advance — a percentage of the total, shown on the review screen. The rest can be paid online later or in cash to the professional at the visit.
Which payment methods do you accept?+
eSewa and Khalti online, and cash for the remaining balance. Your wallet details are entered on the gateway's own page; CareGhar never sees or stores them.
When will I get a refund?+
Refunds are processed by our team to the original payment method, usually within 7 working days. You can see the refund status on the booking.
Is this for emergencies?+
No. CareGhar is for planned home care. In an emergency call 102 for an ambulance or go to the nearest hospital.
Who can see my family's medical information?+
Only the professional assigned to the visit, and only what they need to give care — plus a small number of our staff whose every view is logged.
How do you verify professionals?+
Every professional submits identity and qualification documents, which our team checks against the relevant council registration before the profile goes live. Each professional can only be booked for services within their verified scope.
I am a nurse. How do I join?+
Tap "Join as a Healthcare Professional", create your account, upload your documents and a photo in uniform, and set your rates and hours. You can take bookings as soon as we approve your profile.
I forgot my password.+
On the sign-in screen tap "Forgot password?" and we will email you a code. If your account has no email address, request a call and our team will help.
How do I delete my account?+
Go to Account → Delete account. Your personal and health details are erased; booking and payment records are kept without your name, as the law requires.
