Cancellation & Refund Policy
Last updated:
Cancelling as a customer
You can cancel any booking that has not started from the booking screen. How much of your payment comes back depends on how long before the first visit you cancel. The exact tiers are shown on the review screen before you pay, and are saved with your booking — later changes to the policy never affect a booking you already made.
If the professional cancels or does not arrive
We will offer you another verified professional for the same time. If we cannot, or you prefer not, you receive a full refund for the affected visits.
How refunds are paid
Refunds go back to the original payment method (eSewa or Khalti) and are usually completed within 7 working days. Cash paid at a visit is refunded by bank or wallet transfer. The booking shows the refund status throughout.
Disputes
If you are unhappy with a visit, raise a complaint from Support within 7 days. We review every complaint and may issue a full or partial refund.